Let’s Grow Behaviour Privacy Policy

Effective Date: June 2026

Let’s Grow Behaviour is committed to protecting your privacy and managing your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What Personal Information We Collect

We may collect personal information including:

• Name
• Email address
• Telephone number
• Billing information
• Information provided through enquiry forms or booking forms
• Information shared during parent consultations or professional development enquiries
• Information relevant to providing behaviour support, educational consultation, or training services

How We Collect Information

Personal information may be collected through:

• Online booking forms
• Website contact forms
• Email correspondence
• Telephone conversations
• Zoom or online consultation sessions
• Social media enquiries
• Professional referrals where consent has been provided

Why We Collect Information

We collect personal information to:

• Provide services and consultations
• Respond to enquiries
• Manage bookings and payments
• Deliver professional development and training
• Improve our services
• Meet legal and professional obligations
• Send service updates or marketing communications where consent has been provided

You may unsubscribe from marketing communications at any time.

Sensitive Information

In some circumstances, information shared with us may include sensitive information relating to a child’s disability, developmental profile, health, behaviour, or educational needs.

Sensitive information will only be collected, used, and disclosed:

• For the purpose for which it was provided.
• With consent.
• Where required or authorised by law.

Disclosure of Personal Information

Personal information may be disclosed to:

• Service providers who assist with website hosting, payment processing, scheduling, or communication services.
• Professional advisers such as accountants or legal advisers where required.
• Government authorities where required by law.
• Other parties where consent has been provided.

We do not sell personal information to third parties.

Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Information may be stored electronically using secure cloud-based systems and business software platforms.

Access and Correction

You may request access to personal information we hold about you and request corrections if information is inaccurate or incomplete.

Requests should be made in writing to:

contact@letsgrowbehaviour.com.au

Website and Cookies

Our website may use cookies and analytics tools to improve website functionality and understand website usage.

You may disable cookies through your browser settings if preferred.

Data Retention

Personal information will be retained only for as long as reasonably necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

Policy Updates

This Privacy Policy may be updated from time to time. The latest version will always be available on our website.

Privacy Complaints and Enquiries

If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact:

Let’s Grow Behaviour

Email: contact@letsgrowbehaviour.com.au

Website: letsgrowbehaviour.com.au

We will endeavour to respond to privacy-related enquiries within a reasonable timeframe.